Whether you are the customer or the business owner, you have to be flexible and understanding of the other.

• We don’t want things to be this way.
• We want it to be positive.
• We would prefer to enjoy the day.
• We hope that they are being the best that they can be.
• We need to trust each other.

Before you say something out loud, complain, post online and share or comment, think of the other party.

It might be a good time to step back, rethink your position and remember that it is always (not just “right now”) important to be flexible and understanding of each other. This is a two-way street, you actually, really do, need each other to be happy and satisfied. This is a symbiotic relationship and there should be a balance between you two.

~ Dawn aka Hat Girl