It Starts With…

There are a few primary concepts that businesses must have in order to be successful. The one we will review today. Here is a hint – it starts with the initials CS. Customer Service is one of the primary reasons Read More …

Do What You Love

An interesting question came to mind after yesterday’s blog… Should you do what you are good at doing, or do what you love? It may have sounded like I went for the money. When you compare a 20k gap at Read More …

Sensitivity and Potato Chips

These are two divergent topics, yet sensitivity and potato chips are indelibly related in my mind, in my life and in my perspective – all based on price. Price sensitivity affects a retailer or a manufacturer’s ability to gain momentum Read More …

Too Little Time

Talking to a small business owner today. She has so many great ideas…new website, new lobby, new treatment room, new services to provide, new carpeting or maybe hardwood, new curtains or maybe shades. So many great initiatives and just too Read More …

Know My Name

I am pondering changing a service provider. Why? I mean, I am loyal. When I pick a brand, it is hard to get me to change. Plus, it is pretty difficult to change some service providers. But, I no longer Read More …