Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …

Done Using Technology

Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …

No Ego

There should be no ego in marketing…but there always is. Just look at Don Draper and Mad Men. Don’t get me wrong, I am all about the brand. But… Business owners, much like Don, tend to think of what they Read More …

Just Relax

Probably the most difficult thing for moms to do on a regular basis is to just relax. Sit back, put your feet up and don’t worry about dinner, dishes, laundry, lunches, homework, work-work, bill paying, house cleaning, garden sprucing up. Read More …

I’m Not Your Mother

It may be tempting to say…”I’m not your mother” and be able to walk away; however, true moms, moms of the heart, through and through, deep into their soul, cannot walk away. Of course, I am not thinking of anything Read More …

Kids Today

I hear it all the time. I have heard it since I was a kid. Our piano tuner said it to my husband and I just the other day. I have even, maybe once or twice, muttered it under my Read More …