Implied TrustÂ
When you are all in it together, you don’t have any choice but to trust. On the cross country flight, you have to leave your bags in the overhead or under your seat – while you get up for just Read More …
Tag: human
What You See
When you walk into your place, what you see is different than what everyone else sees. People tend to be more critical of their own spaces, than others. Unless… That place is a restaurant. Then, the patrons may see the Read More …
Friendly But Not Friends
So…You are friendly but not friends with each other. They are your customers, they are your employees (maybe they are your handyman.) They could be more, but they don’t have to be. In other words, it’s actually very easy to Read More …
But The Fish!
I have always had fond memories of my first goldfish, Joe and Millie – they were named after my great uncle and aunt on my grandmother’s side. My grandfather had “caught” them along with hundreds (???) of other fish from Read More …
Robot Script
I am certain that companies create standard customer service scripts to represent the “right” messaging to their customers – in any event, or situation, What they did not intend, is for them to sound like it was a pre-recorded robot Read More …