Really Leaving
When someone tells you they are leaving, but they stay at the party for another hour – whether it is saying goodbye or just lingering longer – it is when they are really leaving that you have to say goodbye. Read More …
Category: opinion
Ahead of Schedule and On Time
Running ahead of schedule and on time is clearly better than running to catch up. We “run” all the time. errands our mouths (blabbering maybe?) through the list (what needs to be done??) the numbers (are we on budget or Read More …
Rain Out
Sorry folks, we have a rain out. Or, maybe you are not upset. Perhaps you have other options. Perhaps you can get your money back. Perhaps you will just reschedule it. Even when a rain out means thinks can’t happen Read More …
Already Closed
Even when you are already closed, if you pick up the phone, the customer is more likely to call you again in the future. Of course, this does more than provide empathy for the customer, it gives you insight into Read More …
Talk Big
Sometimes, people are optimistic and talk big about what they will do, plan to do or really want to do. Time runs out. Funding doesn’t come through. They don’t deliver. Or, they change their mind (but not their marketing.) Then Read More …
This Pizza
This pizza or that pizza…which one do you like better? I know it is a summer 3-day weekend holiday, but good pizza is hard to pass up. When in Rome (or when in the greater NYC area) as they say, Read More …
Keep Training
No matter what is on the schedule keep training: Your mind Your body Your technology What ever it is that you rely on, or want to do, the learning is key. Keep training make the time, focus your energy and Read More …
Make Up The Rules
If you are in charge, you can make up the rules, right? Sure. I guess so. It works too. If – there is no other choice. Until there is. And – then, it stops working. Alternatively, sometimes people will stop Read More …
Once In a Blue
Once in a blue moon is actually kind of common – regardless of how old you are. According to some fairly quick, “half-assed internet research” (I skipped the sites were they gave you the formula and tapped into the one Read More …
Please Wait
If you are asked to please wait…do so patiently. It often pays off. upgrade to first class fit into the schedule without an appointment a better table happy hour starting your favorite server When they ask nicely…please wait, it will Read More …