Your Mood
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
Ever think of something completely unrelated, but thought that it was… There are many theories or superstitions on why things happen – between butterfly wings flapping and breaking a rule when you were eight then crossing your fingers behind your Read More …
Look around, it is time to find three happy things, or at least three things that will make you smile. The flower that bloomed. The child giggling. The lawn recently mowed, in perfect lines criss-crossing the yard. The newly ripe Read More …
When you are pleasantly surprised… by a company, by a colleague, by an organization, by a casual friend – an acquaintance really – let’s not elevate them too high, by an institution, so much so that you may not even Read More …
When you think something is not quite right, trust yourself. Your gut. Your instincts. Your prior experience. Or, your friends who think something is weird. And…the material change of something that has always been there and now is gone. (There Read More …
Even if you go faster, you still won’t be able to get there on time… Once again, I was tempted to tweet to Amtrak who is (notoriously) optimistic about being able to make up time when they have train delays. Read More …
You may not find what it is that you believe, but keep looking… It may feel like it is a waste of time; time that could be better spent. It may seem futile. Click. Search. Read. Repeat. It may take Read More …
You can make it look easy, but that doesn’t mean that you should. Life is hard. Some tasks are challenging. They don’t know what you know. Learning new things takes time. Life changes and then, it can be new again. Read More …
The professionals told you it would be simple…but they didn’t tell you it would be that easy peasy. Like – literally 10 minutes. No prep. Easy clean up. No aftermath. Thankfully they were right – or, at least I hope Read More …
You can look at new technology to adopt or… decide to keep doing it the old way. choose other options. keep looking. work harder. pay more in labor cost. risk being out of sync. chance security issues. The mantra is Read More …