Who’s Driving

Look around and figure out who’s driving… the conversation? (and choosing) the direction? the activities? the initiatives? An old saying goes “lead, follow or get out of the way”. Be certain if the person who is holding the keys knows Read More …

Your Mood

We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …

Theme Night

Participating in theme night is the best… What is your theme? How is it relevant to your brand, your company and your mission to serve your customers. It doesn’t have to be a forever theme, just something to engage, inspire Read More …

Start Off Well

We (should) always want to make a great first impression and start off well ahead of expectations. Unless…you want to test the waters and see how the reactions come in. Or, you are the kind of person who wants to Read More …