That Look
That look you give… when the online chat takes over an hour to respond. when the name they give you is CLEARLY made up. when the upload “paperclip” feature does not actually work (regardless of your efforts to re-save the Read More …
Tag: help desk
You’re Just Saying That
Oh, I think you’re just saying that… to make me feel better. to make amends. to stop me from complaining. to stop me from talking about it. to make me question my knowledge. to make me wonder what it really Read More …
You Can Call Me Brad
Tonight I was reminded of a telemarketer, or maybe it was a help desk guy who told me, “You can call me Brad Pitt.” Really? Don’t you think Brad, as in, William Bradley Pitt the actor, would have an issue Read More …
A Phone Call
In spite of being well within the digital age, with comprehensive online information, patient portals and social media instant posts; sometimes, it can still take a phone call for the customer to make a buying decision. What happens on that Read More …