When you call someone be sure you are setting expectations – and be clear.
Time needed
Things to do
What’s next
How they will feel
Ask if they have questions
Verify information shared
If you are setting expectations – take the time to share as much as you can. Make sure they know what to do now, tomorrow and after. As a nice gesture you can follow up, too. Check in on them and make sure everything is okay.
~ Dawn aka Hat Girl