It isn’t hard to do, but follow up calls do take time.

The client appreciates the additional information. It gives them a chance to ask for other help and it keeps them engaged in the process.

When the information shared previously is wrong, or changes, the personal outreach just goes the extra step in creating loyalty.

We may not always like a change in a provider at first; you knew the old team for a long time. That said, this new team is great with the follow up calls and that is one more reason to give them a chance and appreciate that they are focused on you for a change.

~ Dawn aka Hat Girl