When something is confusing…You can clear it up with just a little extra effort.
Take a step back.
Ask what they know and what they want to learn.
Explain the details.
Clarify the information.
Show a video, share a book, use the FAQs.
Fill in the gaps based on what you know and talk about it. That will help clear it up. Or, at least get the process started.
~ Dawn aka Hat Girl