Today, I found out that my extended warranty is really shy of being scammed.
They needed not 1, not 2 but 3 pictures to prove that the problem truly existed. The pre-authorization call the other day, with a line-by-line verbal verification and a fax/scan of my contract was not enough.
They needed more proof.
This made a 15 minute job turn into a 1 hour and 50 minute trial for the service company completing the repair.
While I understand that companies are shy of being scammed, especially if prior experience has proven this to be a problem, there is a line. They crossed it. If you can’t deliver on what you offer, both to the customer and to the service company who represent you… they will stop being a part of your program. Then, where will you be? Perhaps just buried under piles of contracts and warranties that don’t mean anything anymore.
~ Dawn aka Hat Girl