Normally, closing the loop on outstanding communication, deliverables and commitments is a good thing. You may be lingering over the work needed. You could be rushing to get it done on time. You might be moving at an even keel Read More …
If you can keep entertaining customers, you are probably doing something right. Re-engaging them and keeping their interest is more than just providing services, products and customer service that makes them want to come back. Make them smile, laugh or Read More …
He asked me, “Do you know what the TSA Agent looked like?” Honestly, they were all the same to me this morning. So, rather than say that… “No. I don’t,” I said. Why not? Well, one of you had “randomly Read More …
Sometimes, waiting makes things better… Ok – mind out of the gutter people. This is a clean blog. (At least for now.) What I mean is… Waiting until you open your birthday or Christmas present – no one can be Read More …
Yes, the saga continues. We all have our stories, right? None more entertaining and yet frustrating than the experiences with customer service departments this week and last. Ok, maybe there are other age-old stories that entertain more than this, but Read More …
I walked in the door today and thought…Dawn, this isn’t the store you’re looking for. Oops. Sorry, I just jumped right into it. Let me explain. Last night, as my husband and I were reviewing the successes of the week, Read More …