The Undoing

After a long holiday season, the undoing of it all can be both refreshing and depressing at the same time. Putting away the decorations and dismantling the Christmas tree, carefully replacing each treasured ornament is a daunting task. It is Read More …

Empathy As a Customer

Do you ever find yourself, as a marketer, operations or manager of a business (or someone who can simply relate) and have empathy as a customer…for the employee? I routinely find myself being upset on behalf of the people who Read More …