Already Closed

Even when you are already closed, if you pick up the phone, the customer is more likely to call you again in the future. Of course, this does more than provide empathy for the customer, it gives you insight into Read More …

Your Mood

We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …

Maintain Patience

Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …

One Too Many

There are a lot of things that you can do, decisions made, that are just one too many. But, then, there are the other things that you *can’t* control. Easily. The amount of spam you get. The number of texts Read More …