Just Our Customers
Some businesses are focused on being exclusive. They say – this (fill in the blank) is for just our customers. They can be choosy. They can be selective. They can be difficult. Then again, they can also choose to be Read More …
Tag: customer
Your Bad Mood
What happens when your bad mood affects some one else? High school psychology class taught us not to displace our anger and not to take it out on anyone else, especially not waiting until the end of the day and Read More …
Entertaining Customers
If you can keep entertaining customers, you are probably doing something right. Re-engaging them and keeping their interest is more than just providing services, products and customer service that makes them want to come back. Make them smile, laugh or Read More …
Be Consistent
It is always best to be consistent with your policies and the communication of them to your customers. When one person tells a customer: “You have to go online to update your account now, we don’t mail the information any Read More …
Wholesale Only
As a consumer, if I find a great place that makes, grows or sells cool stuff, seeing a sign that says “Wholesale Only” makes me, personally, kind of sad. You know, for me. And, of course for all the other Read More …
Public Education
The demise of public education received another nail in the coffin tonight. When publicly elected officials fail to serve the customers by whom they were chosen, people get hurt – and by that I mean – feelings are hurt and Read More …
Order Up
Order up a new little tech device from Best Buy and get an e-mail to confirm your order. Another to confirm your shipment and yet another to let you know it is available in store. One final one lets you Read More …
Collective Experience
Both education and business rely in the collective experience of others to be successful. In education it is learning and reinterpreting concepts, following experiments, proofs and research – constantly building upon those who went before us. It is refined, corrected Read More …
A Phone Call
In spite of being well within the digital age, with comprehensive online information, patient portals and social media instant posts; sometimes, it can still take a phone call for the customer to make a buying decision. What happens on that Read More …
Instant Recovery
Give your staff, your entire team, the ability to achieve instant recovery of a customer or a client. On the spot discounts, promotional offers on their next purchase, free or replacement items are essential. I am not suggesting that you Read More …