Shy of Being Scammed

Today, I found out that my extended warranty is really shy of being scammed.

They needed not 1, not 2 but 3 pictures to prove that the problem truly existed. The pre-authorization call the other day, with a line-by-line verbal verification and a fax/scan of my contract was not enough.

They needed more proof.

This made a 15 minute job turn into a 1 hour and 50 minute trial for the service company completing the repair.

While I understand that companies are shy of being scammed, especially if prior experience has proven this to be a problem, there is a line. They crossed it. If you can’t deliver on what you offer, both to the customer and to the service company who represent you… they will stop being a part of your program. Then, where will you be? Perhaps just buried under piles of contracts and warranties that don’t mean anything anymore.

~ Dawn aka Hat Girl

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