The best (sales people) and companies in the world don’t take no for an answer.

• Oh, I am only online service I can’t do that for you.
• Oh, there will be a cancellation fee.
• Oh, I am sure we can find a way to make it work.
• Oh, if you bundle it, you will save even more money.

I tried today several times, online – via chat – and on the phone, via a one-on-one conversation, to cancel a service that we have not used for 2 years and I was forwarded to the “customer retention department”.

I knew at that moment that I was losing out in this conversation.

With an entire department dedicated to client retention, I was certain I was talking to someone who was educated, engaging, efficient and experienced, and, they don’t take no for an answer. (We came to a common ground and I am saving $100 – ok, $93 per month starting next month – with better service.) I think we both won in this scenario, although I think I am at the better end of the deal since I know they were already ripping me off.

~ Dawn aka Hat Girl