Call and Ask

In the world of online ordering, e-mail, app based reservations, sometimes, you just need to call and ask if there is an opening. Now, don’t get me wrong, I love technology that makes things faster, more efficient, takes up less Read More …

Real Conversations

Sometimes, you can’t believe the real conversations you have with people, who are (sort of) supposed to be experts. Do you want this? Yes, I do. Are you sure? Yes, I am sure. Really? Yep. Wow. Mmmhmmm. Okay, but we Read More …

Getting Busy

Toward the end of the day, when the store is getting busy…they may wonder: where was everyone earlier? who do I help first? should I say hello to one person at a time or everyone at once? how do I Read More …

Call Me Back

Scenario: I am the customer. I call a new _______ (retailer, service provider, restaurant.) They are – a commodity – let’s be quite clear, there are many who do what they do. Then, they answer, but they say “call me Read More …